How It Works
The Mobile Mechanic Repair Process
We like to keep things simple, and we like to think that doing business with us is a straightforward and seamless process that might just put a smile on your face. It all begins with our customer oriented approach, which is designed to be user friendly and easy as pie. Regardless of whether this is your first time or you are one of our loyal repeat customers, booking an appointment, having the work done, then paying the bill is effortless and simple to navigate. We’ll unfold the process for you, step by step, from the moment you reach out to us down to the final payment.
1 Reach out:
Our friendly customer representatives are standing by to graciously take your call. If you have any questions, concerns, or help understanding any of our offerings, we’re happy to chat. And if contacting us is not your style, feel free to simply fill out the contact form on our site with all of the pertinent details and someone will get right back to you.
2 Service Inquiry:
Once we’ve touched base and exchanged pleasantries, we’ll need to know the specific details of your situation. It’s best if you can be as thorough as possible when describing your issue. Providing as many details as possible will help our technician in getting an idea about what kind of repairs they think you might need, and therefore will allow them to give you the most accurate cost estimate.
3 Quote & Consult:
Based on the details about your car troubles that you provide, we’ll do our best to make an estimate about what kind of repairs we think you need and how much we think they will cost. Our transparent pricing model will ensure that you have a clear understanding of the work we intend to do, and how it will be priced. Depending on the information you have provided about your problem, we may need to schedule an appointment to do a physical diagnosis in order to ascertain a more precise cost estimate.
4 Appointment Confirmation:
Once you’ve received the estimate and have confirmed that you would like to move forward with repairs, we’ll work with you to schedule an appointment time. We always try to be flexible when scheduling appointments and will do our best to help you find an appointment that fits seamlessly into your busy schedule.
5 Appointment Prep & Reminder:
Prior to the scheduled service appointment we’ll ensure that all necessary equipment and parts are available, and we’ll send you a notification to remind you of your appointment date and time.
6 Site Arrival:
Our mechanics will arrive at the designated spot at the prearranged date and time. We’re happy to perform work almost anywhere, so we’ll try to to ensure that the place is as convenient as possible for you
7 Efficient Service:
Our technicians will work diligently on your vehicle, paying close attention to every detail, while you continue about your day. We pride ourselves on working quickly without compromising on quality, so you can be sure that your repair will be completed in a timely manner.
8 Final Inspection:
After the work is completed, our team will conduct a thorough post service inspection to ensure that we’ve crossed every T and dotted every I. Additionally, we’ll communicate any additional service recommendations or critical findings that pertain to the condition of repair or performance of your vehicle.
9 Easy Payment:
Our convenient payment options will allow you to settle the final invoice without hassle. We accept a variety of all the most common payment methods, and our aim is make the payment process easy peasy.
10 Customer Satisfaction:
We always strive to achieve the highest level of customer satisfaction. We may reach out to you to inquire about the level of service you feel you have received, and to provide feedback. This allows us to continuously improve our services and tailor them more closely to the unique needs of our customers. You may also be urged to leave a review on Yelp or Google. This helps us to get the word out about the number of high quality automotive repair services we offer.
Appointment Scheduling
We understand that your time is valuable, and in an effort to respect your busy schedule, we aim to make scheduling a service appointment a hassle free experience from beginning to end. Here we will detail how you can quickly and easily schedule an appointment without even breaking a sweat:
1 Give us a call
If you’re old school, picking up the phone is a great way to schedule a service appointment. You can tell us all about your issue, we can give you an estimate, and we can get you down on our calendar in a matter of minutes.
2 Use Our Contact Form
If you’re generally busy during the day or prefer not to talk on the phone, it’s easy to submit an inquiry using our online contact form. Simply include as many details as you can about your issue and we’ll reply to you by email!
Tips For Contacting Us
When reaching out, there are a few pieces of information that we will almost always need. Here are just a few things to keep in mind when requesting repairs:
- Describe Your Problem
- Be sure to include as many details as you can about what’s going on with your vehicle (strange noises, dash indicator lights, etc.)
- Vehicle Details
- Year, make and model, as well as any aftermarket modifications
- Preferred Scheduling Times
- What days or times work best for you to schedule an appointment?
- Contact Information
- Be sure to include your name, and a way we can get back in touch with you, like a phone number or email
We’re here to serve. If you’re looking for a mechanic in Tacoma or the surrounding areas, don’t hesitate to reach out! We don’t bite, we promise!